Frequently Asked Questions
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Can I change or cancel my order?
Can I change or cancel my order?
Unfortunately we cannot change your order after you have placed it. If you want to change or cancel your order, please contact us here.
When will I receive my pre-order?
When will I receive my pre-order?
The estimated delivery time frame provided is not a guarantee we can promise, we will ship out the products as soon as we receive them. The products might arrive faster than anticipated or they might be delayed due to unforeseen circumstances. Timeline will differentiate based en launches and products.
What if my item is faulty or damaged?
What if my item is faulty or damaged?
Items are considered faulty if they arrive damaged or if a manufacturing defect appears within 3 months of purchase. To ensure the longest possible lifespan of your garments, please follow all care instructions on the Clothing Care Labels.
Products exposed to prolonged direct sunlight or strong, continuous LED lighting may experience sun or light damage. We cannot accept responsibility for damage caused by such exposure.
After 3 months from your order date, items are no longer classified as faulty. Any issues that arise beyond this period will be regarded as normal wear and tear.
Damaged product, next steps->
Damaged product, next steps->
We’re sorry to hear that your item arrived damaged. Please email a clear photo of the issue along with your order details to our support team at contact us so we can assist you with a solution as quickly as possible.
Please note that damaged items reported more than 90 days after the order date are not eligible for return or refund.
Can I exchange items?
Can I exchange items?
Unfortunately, we cannot offer exchanges. If you need a different size or color of an item, you will need to place a new order and return the item that does not fit. If you order the same model again in a different color or size, we can ensure that you can keep any discount that may have been granted on the original order. The returned item will be refunded as soon as it arrives at our warehouse.
Which countries do we ship to?
Which countries do we ship to?
We ship worldwide. However, due to circumstances beyond our control, some shipping carriers may temporarily suspend service to certain countries. These restrictions can be introduced or lifted without notice, and unfortunately, we are unable to predict how long they will remain in place.
If your country is affected by a temporary shipping suspension, we will contact you promptly regarding your order and discuss the available options.
Please note: All orders are shipped from Denmark. At this time, we are unable to offer duty-free international shipping. Depending on your country's import regulations, customs duties, taxes, or other import fees may be charged upon arrival. As these charges are determined by local authorities and vary by destination, we are unable to provide estimates or further information regarding any additional costs that may apply.
How do I create a return?
How do I create a return?
To create a return click here and follow the guide in the return portal
How much does the shipping cost?
How much does the shipping cost?
Shipping costs will be determined and calculated in checkout based on your country and selected shipping courier
Which shipping methods do you offer?
Which shipping methods do you offer?
We ship with Fedex, UPS, GLS and PostNord
Please note:
Selecting UPS, GLS and Postnord Access Point, Service Point, Parcel Shop, Pick up point.
DOES NOT mean home delivery. The selected shipping method will require a pick up as the nearest parcel shop to your provided shipping address.
How do I get free shipping?
How do I get free shipping?
The minimum order amount required for free shipping varies by country. Once you reach the qualifying total for your location, free shipping will be automatically applied at checkout. Check out our shipping policy for more details
What does having an account offer?
What does having an account offer?
Having an account on our shop or connected to the Shopify shop app, will allow you to create a wishlist of items, review your recent orders, save your shipping details and create faster returns.
We are working on expanding the customer accounts. Stay tuned for more details!
Do you save my bank details?
Do you save my bank details?
We do not save any banking details. We do not have access to this information. W
What types of credit cards do you accept?
What types of credit cards do you accept?
We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.