取消政策
Crytek – Order Cancellation Policy
(In‑Stock Products)
We cannot assist on any orders placed outside of this time frame.
Our warehouse processes and ships out orders from 07.00 am - 04.00 pm monday - friday CET if an order is placed before our office hours, our warehouse will already have processed the order, making the order no longer eligible for cancellation)
1. Eligibility for Cancellation
This cancellation policy applies only to normal orders, meaning orders containing products that are in stock at the time of purchase.
Customers may request cancellation before the order has been processed or shipped. Once an order enters the fulfillment stage or has been dispatched, it can no longer be canceled.
2. How to Request a Cancellation
To cancel an eligible order, customers must contact Crytek as soon as possible via our contact form
Please include:
- Order number
- Full name
- Reason for cancellation (optional)
(Please note: our office hours are 09.00 am - 05.00 pm monday - friday CET.
We cannot assist on any orders placed outside of this time frame.
Our warehouse processes and ships out orders from 07.00 am - 04.00 pm monday - friday CET if an order is placed before our office hours, our warehouse will already have processed the order, making the order no longer eligible for cancellation)
3. Approval of Cancellation
A cancellation request is not automatically guaranteed. Crytek will review the request and confirm whether the order is still eligible for cancellation.
If approved, customers will receive written confirmation via email.
4. Refunds
For successfully canceled orders:
- Refunds will be issued to the original payment method.
- Refund processing typically takes 3–7 business days, depending on the payment provider.
- Crytek Gear Store will not charge any cancellation fees for eligible in‑stock order cancellations.
5. Orders Already Shipped
If the order has already shipped:
- It cannot be canceled, but customers may still be eligible for a return under Crytekt’s Return Policy (if applicable).
- Customers may need to wait for the package to arrive and follow the standard return process.
Crytek reserves the right to refuse or limit cancellations in cases such as:
- Repeated cancellation requests from the same customer
- Suspected abuse or fraud
- Discontinued or clearance items marked as final sale (if applicable)
Crytek may update or revise this Cancellation Policy at any time. The version posted on our website at the time of purchase will apply to that order.
Pre-orders
Some items in our store may be offered to you as a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment, a partial payment deposit or full payment at checkout. In case of no payment or partial payment, we store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel all paid pre-order orders that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, once your order has been received you can follow our refund guide to create a return. See our returns policy for more details on returns and refunds.